topbanner

 

Customer Service

Shipping & Delivery
  • We do not ship to PO Boxes.
  • We do not ship to third party addresses unless that address is known and can be verified by Salnex Microsystems.
  • Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods.
  • Salnex Microsystems will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment. Customers are responsible to have someone at the delivery address to sign for and accept the delivery.
  • Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
  • When your order is shipped you will be sent an E-mail confirmation which will include an Internet link with your order tracking number which can be used to track your order.
Privacy & Security
Salnex Microsystems Privacy Statement
Privacy Commitment
  • Salnex Microsystems Pty Ltd (SALNEX MICROSYSTEMS) has created this privacy statement to demonstrate our commitment to your privacy. The following discloses our information gathering sequence in use by Salnex Microsystems Pty Ltd.
  • This site contains links to third party sites for the convenience of our customers. Salnex Microsystems Pty Ltd is not responsible for the privacy or the content of these web sites.
Collecting your personal information
  • At Salnex Microsystems Pty Ltd, it is our concern to protect customer information and to provide a safe and secure on-line ordering system. Our on-line ordering system is used to gather information about our customers, enabling us to provide the complete on-line ordering service.
  • No information will be collected from browsing our web site. Once you have registered on our web site. Your personal details will be stored in the SALNEX MICROSYSTEMS database so we can make your on-line purchasing in the future easier, or to provide you with prompt assistance if you should call our office for support.
  • Our web server uses cookies if the customer’s browser allows. The cookie is only used for shopping session purpose; it is not used for collecting individual details. Our web site has disabled it's capability of accepting an order without using cookies due to security concern.
Use and secure your personal Information
  • We collect your contact information (name, address, e-mail address, and phone numbers) and financial information (credit card details), to process your order.
  • This information will be kept confidential and at no time will this information be traded, swapped, exchanged or sold to any other party or company. Salnex Microsystems will not use this information for any other purpose than to complete a customer order, or to communicate with the customer to discuss associated problems or delays concerning their order(s). We may share this information and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.
  • All customer information is kept on a secure server and protected by firewall security systems.
  • Customers can access and update their details by logging into SALNEX MICROSYSTEMS web site. The access is achieved by using the customer number and a password. Passwords are stored on our server using one-way encryption technology. A forgotten password cannot be retrieved in its original form. A new password must be re-issued each time the customer’s request a password. Customers can have the re-issued new password sent to them by submitting the correct E-mail address.
Credit Card Information
  • Your credit card details are used for the purpose of payment of a customer order by third party banking, (third party being Salnex Microsystems Pty Ltd). Salnex Microsystems Pty Ltd will at no time disclose this information for any other purpose, than to use these details for the payment of a customer order. The customer gives us their authority to use these details for payment of their orders by using this web-site or by submitting them through facsimile. All credit card details are encrypted during on-line data transfer using Secure Sockets Layer (SSL) technology. Credit card details are not stored in SALNEX MICROSYSTEMS database/servers. Customers must submit the credit card details each time you place an order.
  • Salnex Microsystems Pty Ltd is committed to reducing the amount of fraud it faces. Our policy is that we will prosecute any cases of fraud that we identify. As a first time customer, you may receive a telephone call or E-mail requesting more information or proof (e.g. faxing a copy of the credit card) to confirm the details that you have supplied to us. If any of the information you supply is found to be false or misleading, we will, if we deem it appropriate, report this to the appropriate authorities for them to prosecute.
E-mail Address
  • The E-mail address you submitted during an order will be used by Salnex Microsystems for the sole purpose of extended customer service. Salnex Microsystems will only use your E-mail address to communicate with you about the status, cost and shipping details, or any other changes required about your order. We may also send E-mails to customers for important events such as change of address etc.
  • The E-mail address you submit to join the newsletter mailing list will be used by SALNEX MICROSYSTEMS for the sole purpose of sending regular newsletters. We maintain the newsletter E-mail list separate from the ones stored in the customer database. Newsletters will not be sent to those E-mail addresses stored in the customer database. 
Returns & Replacements
  • There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
  • Returns for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 15% (or $15 whichever is greater) of the purchase price will be deducted. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for installation etc. Please contact us and obtain a RA (Return Authorisation) number prior to returning anything. Goods must be shipped within 3 working days after the RA number is issued. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers or to resell. Please refer to the warranty section for refund procedures regarding Dead On Arrival goods.
  • Any incorrect, missing or damaged items received must be reported to Salnex Microsystems within 24 hours of you receiving the delivery. This can only be done by E-mail, Fax or Phone.
  • If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
  • SALNEX MICROSYSTEMS owns the title of any extra goods shipped with your order that have been despatched in error.
Warranty claim
  • All goods sold by SALNEX MICROSYSTEMS come with a one-year back to base manufacturer warranty; it can only be shorter if a special note is mentioned about an item. Computer systems built by SALNEX MICROSYSTEMS carry a two year parts and three years labour warranty. This warranty is not transferable. The system warranty only covers the system unit; it does not extend to any peripheral components such as keyboard, mouse, printer, scanners, cameras etc. All the peripheral components are covered by standard manufacturer warranty.
  • Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.
  • SALNEX MICROSYSTEMS is responsible for the handling of most system built – only products’ warranty processes. Warrantees for individual parts or peripherals we sell are provided by the manufacturers, not SALNEX MICROSYSTEMS.
  • Warranty only covers the item(s) sold by SALNEX MICROSYSTEMS. Warranty does not cover any other equipment used in conjunction with the item(s) sold by SALNEX MICROSYSTEMS.
  • SALNEX MICROSYSTEMS does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most of the monitors, printers, notebooks etc. are covered by direct manufacturer warranty.
  • DOA (Dead on arrival) items are eligible for refund or an instant replacement from our stock. DOA items must be reported within 2 days from the time you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to claim the item as a DOA. This is particularly important for printers, monitors etc. where the manufacturers have strict guidelines. Please contact us and obtain a RA (Return Authorisation) number prior to returning anything. Goods must be shipped within 3 working days after the RA number is issued. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers.
  • Customers must request a RA (Return Authorisation) number prior to returning any merchandise to SALNEX MICROSYSTEMS. RA number is deemed effective for only 7 days including the day of issue. RA number can be obtained by E-mailing our support, or by phone call. RA number is only issued when we consider the item is in fact faulty from the descriptions provided by the customer.
  • A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by SALNEX MICROSYSTEMS to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. SALNEX MICROSYSTEMS also reserves the right to charge the labour cost for examining these goods where no fault was found.
  • All warrantees are voided if returned product is found in any way to be mishandled, wrongly installed, modified, tampered, abused, physically damaged or used under wrong voltages etc.
  • SALNEX MICROSYSTEMS is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do provide data recovery service at the agreed or negotiated rates.
  • Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.
  • Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
  • Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Salnex Microsystems. SALNEX MICROSYSTEMS is not responsible for any parcel missing in transit, on its return back to SALNEX MICROSYSTEMS.
  • Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.
  • Warranty turnaround time
  • Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier’s own test and replacement/repair, and the shipping back to us.
  • We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. SALNEX MICROSYSTEMS is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.
  • If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc., you should consider purchasing it from a provider that offers instant replacement.
Ordering
  • We do accept orders from International customers.
  • All orders placed are subject to confirmation and acceptance by Salnex Microsystems Pty Ltd, this includes the pre-paid orders, e.g. Payment made by BPAY, deposit etc.
  • Salnex Microsystems Pty Ltd may vary prices for received orders in the event of price changes or mistakes made by suppliers. In the case of price increase, you may cancel the order by giving notice to Salnex Microsystems, which must be received within seven days of the price increase notification.
  • To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible. Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include E-mailing our sales or submitting order by fax.  For some organisations where a purchase order is necessary and prior payment is required, we still encourage the orders to be placed on-line and followed by a summarised purchase order.
  • Despite our web site being directly connected to our inventory system, quantity in stock displayed on our web site should be considered as a guide only. Quantity in stock does not take into account the orders already placed which is yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site.
  • Please understand we operate a shop front. All prices listed on the web site are for internet based orders only. A 5% surcharge will apply to any walk-in customer who has not placed an order on-line prior to the pick-up of that order. Local customers can avoid this surcharge by placing the order on-line and wait for our Ready for Pick up E-mail. Our warehouse pick up time is between 10am and 5pm Monday to Friday. Customers who visit us outside this time frame may not receive proper service due to our commitment to internet based order despatching.
  • Picking up orders from SALNEX MICROSYSTEMS   shop front. Customers are asked to wait for a confirmation e-mail from SALNEX MICROSYSTEMS in regards to the collection of their order. This helps us limit the waiting time and "out of stock" issues that may arise from customers trying to collect their order before it is completed. Delays may occur if this pick-up procedure is not followed.
  • Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
  • Cancellations may be communicated by telephone, email or Fax. Saturdays, Sundays and holidays by E-mail or Fax only.
  • Cancellations for assembled system orders will incur a 10% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts.
  • Cancellation for specially ordered items will also attract a 10% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.
                        Payment, Pricing & Promotions
                        • Bank: Commonwealth Bank
                        • Our bank account details:
                        • For on-line orders, accepted payments include credit cards (Visa/ Master card/Bankcard), PAYPAL, direct deposit, bank transfer or COD. Payment can also be made for on-line orders by sending us a cheque or money order.
                        • Despatching of goods where the payment terms selected is by pre-payment is subject to fund clearance. This includes direct deposits, payment by cheque etc.
                        • We request a non-refundable, 10% deposit for any computer systems built by SALNEX MICROSYSTEMS. We may also request a 10% non-refundable deposit for rare items we have to specifically order in.
                        • For pick up order, payment can be made by accepted credit cards, EFTPOS, direct bank deposit, cash, and money order, cheque (this must be approved by SALNEX MICROSYSTEMS and appropriate identification provided). Cash deposit, fund transfer requires overnight for the fund to be cleared. Cheque deposit will take 3 or 4 days to be cleared.
                        • Please make your cheque or money order payable to: Salnex Microsystems Pty Ltd
                        •  A credit card surcharge of 2% will be applied for an order less than $1,000.00, orders greater than $1,000.00 attract no surcharge. This allows us reducing the listing price. We do not charge your credit card until the goods are ready to be shipped or picked up.
                        • Salnex Microsystems offers a COD delivery service for Melbourne customers. COD services within the Melbourne area is provided through courier service. Courier drivers only accept bank cheque or cash payment to a certain amount. The drivers do not carry change so exact payment must be ready prior to the delivery. All customers wishing to use our COD service must abide by not only the terms and conditions of Salnex Microsystems, but also the terms and conditions as set by the delivering or holding company.
                        • When doing a direct fund transfer or direct deposit into our account, please include the Net Order ID as the deposit Reference. It is also required for a deposit slip to be sent to us by fax or E-mail (scanned). For Internet funds transfer please cut and paste the transfer details and send to us by E-mail.
                        • Account Name: Salnex Microsystems Pty Ltd
                        • B.S.B. Number: Account Number:
                        •     The title of the goods supplied does not pass to the customer from SALNEX MICROSYSTEMS until the full amount is paid to Salnex Microsystems Pty Ltd
                                        Viewing Orders
                                         Disclaimer
                                        •  Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any  product we advertise and change prices without notice.
                                        • Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
                                        • Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.
                                        • Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links. If unsure, please contact our sales team.
                                          Updating Account Information
                                          •  You may alter your account information or opt out of receiving communications from us and our partners at any time.
                                            •  We have the following options for changing and modifying your account information or contact preferences.